Patient Rights and Privacy

• To feel safe while in the hospital.
• 被你选择的名字和代词称呼.
• To have your cultural background, spiritual and personal values, beliefs and preferences respected.
• 不要因为你的年龄而被区别对待, race, ethnicity, religion, culture, language, physical or mental disability, financial status, sexual orientation, gender identity or expression.

The person of your choice can be with you during your hospital stay as long as this does not interfere with the rights and safety of others or your agreed-upon plan of care.

You have the right to ask questions as well as for help, and to get clear and timely responses. We want you to ask questions and understand your care.

• 你可以要求和不同的医生谈论手术, tests, and the results, as well as the medical outlook for your future.
• 在法律允许的范围内，您可以拒绝任何护理、检查或治疗.
• 你有权让别人用你喜欢的语言解释事情.
• You have the right to get information in a manner you can understand and to have the person of your choice involved in making decisions.
• 你有权参与做出临终决定. We suggest that you complete Advance Directives 让我们知道，如果你不能为自己说话，你希望我们如何对待你. 你可以选择一个人为你做决定并为你说话.

• 我们将和你一起计划如何管理疼痛，并帮助你理解它.
• We will check with you about how you are feeling and change the plan as needed to keep you as pain-free as possible.

A doctor may, in writing, set a specific and limited time frame for restraint to protect the patient or others from injury.

You may expect to talk with all members of your healthcare team with as much privacy as the situation allows. Anything you tell them will be shared ONLY with others who need to know to do their jobs.

• Your medical records are private.
• 您可以查看您的记录，并在您提出要求的30天内获得副本或摘要. If we cannot meet this deadline, 我们会尽可能多地给您，并告诉您所有的记录何时准备好. This will be within 60 days of your request. 我们可能会向你收取合理的、按成本计算的费用来复制你的记录.
• 即使没有你的允许，我们也必须报告某些情况. 这些包括:与毒物或其他有害物质的工作接触, child abuse and elder abuse.
• 在某些情况下涉及到对你的照顾, 我们可能会与我们的律师和代理人分享医疗记录中的信息.
• To have us send your records to another healthcare facility or provider please call the medical records office at one of our locations below:
  Dartmouth Hitchcock Medical Center
  603-650-7110
  Dartmouth Hitchcock Clinics Concord
  603-229-5145
  Dartmouth Hitchcock Clinics Manchester
  603-695-2820
  Dartmouth Hitchcock Clinics Nashua
  603-577-4037

这就是我们的隐私惯例通知. 它包含患者权利和我们对您的健康信息的法律义务. 你可向任何职员索取一份本通知.

• Your care will not be affected in any way.
• 我们会倾听并尽力帮助您解决顾虑. 如果我们无法做到，我们将在7天内尽力做到. You will be given:
  • A contact person.
  • Information on what to expect from us (including whom we will talk to on your behalf)
  • When you will hear back from us.
  • What we have learned.
• 请参考NH患者权利法案，该法案可在我们的网站上找到.
• If we cannot meet your needs, you can contact:
  • New Hampshire Department of Health and Human Services – Health Facilities Administration at 603-271-9499 (or, 1-800-852-3345) X 9499
  • Joint Commission at 1-800-994-6610
  • 关于医生的问题:新罕布什尔州医学委员会 603-271-1203 or 1-800-780-4757

• 在您同意参加本研究之前，应进行此讨论.
• If you are under age 18, your parent or guardian must give permission before any tests or treatments can be given as part of the research study.
• 你有权拒绝参加一项研究. 如果你拒绝，也不会影响你将来在这里接受治疗

These instructions will describe how you and your caregivers can help you recover and offer an ongoing healthcare plan for home.

• You may not leave if you have certain infectious diseases that could affect the health of others, OR if you are not able to provide for your own health and safety OR other people’s safety is at risk as defined by law.
• You must sign a form saying the Medical Center is not responsible for any harm that comes to you as a result of leaving the facility.

你有权查看你的账单并要求解释. 你可以从病人金融服务处得到这些信息 1-844-808-0730. This number is for Conifer Health Solutions, who will assist you on our behalf, Monday through Friday, 8 am to 5 pm.

• 如果你认为你有风险，请告诉你的医生或护士, 如果你的健康状况发生了变化，你正在服用的药物.
• Tell us about anything at home or work that may affect your ability to care for yourself, 所以我们可以帮你找到有用的资源.
• Tell us if you feel you cannot follow a plan of care or tell us when things do not seem to be going well so that, together, we can develop the right plan for you.
• Fill out and tell us about your Advanced Directives (Living Will and/or Durable Power of Attorney for Healthcare) so we know who will speak for you if you are unable to speak for yourself.

这包括确保你了解可能的风险, benefits and side effects of your treatment.

If you have a concern about the plan, it is up to you to talk about it with your doctors and nurses.

你的治疗计划可能会建议你采取行动进行锻炼, not smoking and eating a healthy diet.

• We provide care for emergency medical conditions and medically necessary services despite inability to pay or eligibility for financial or government assistance.
• We provide financial assistance to persons who have healthcare needs and are uninsured, underinsured, 或者没有资格获得政府项目，或者无法支付, for medically necessary care or emergency medical conditions based on the individual financial situation.
• We will make reasonable efforts to determine whether a patient is eligible for financial assistance before starting collection actions.
• For more information, please call 1-844-808-0730 or see our Financial Assistance Policy brochure.

• 我们是一个完全无烟和无烟的校园.
• Smoking is not allowed inside or outside the buildings on the Dartmouth Hitchcock Medical Center campus or any of the Dartmouth Hitchcock Clinics locations (this includes adjoining sidewalks, parking lots, and driveways).
• People can only smoke inside their car if parked on campus, except in the parking garage.
• Alcoholic beverages and illicit drugs are not allowed to be brought to or consumed on our property by patients, families, or visitors.
• 我们不允许病人或访客携带或持有武器. 武器包括火器、刀和狼牙棒(胡椒喷雾). Please leave all of your weapons at home. Thank you.
• This policy applies to everyone.

• Speak to caregivers with respect. If you are angry or upset about your care, you can get help from a staff member or Patient Relations.
• 每个人都希望我们所有的空间都能让人感到安全、关怀和包容.
• Words or actions that are not respectful, or are hostile, harassing or discriminatory are not welcome. Do NOT use or make:
  • Offensive comments about others’ race, accent, religion, gender, sexual orientation, or other personal traits and do NOT refuse to see a clinician or other staff member based on these personal traits.
  • Physical or verbal threats or assaults.
  • Sexual or vulgar words or actions.
• 不要干扰其他病人的护理或体验.
• Words or actions noted above may lead to patients being asked to go elsewhere for future non-emergency care. 我们在做决定之前会仔细考虑各方的意见.
• 如果你看到这些行为中的任何一种，或者它们发生在你身上, please report it to a member of your care team.